With our change about a year ago to our current medical software, we now have the capability to have a patient portal. Patient portals are secure, safe, online websites that give convenient access to personal health information. Many patient portals allow you to request well visits, request non-urgent appointments, access your health information, access your immunizations, ask non-urgent questions, request prescription refills, update contact information, and more.
We know many of the families that have been in the office in the last number of months have provided information so that you can access our patient portal. The portal is located at https://health.healow.com//hilliardpediatrics.
Our patient portal is currently set up so that you can request a well visit appointment, request non-urgent appointments, request prescription refills, ask non-urgent questions, access your child's immunization records, check your child's growth curves, check you child's upcoming appointment(s), and see a summary of previous visits.
We plan to set up a link from our website at www.hillardpeds.com to reach our patient portal. We hope to make it convenient to access.
An important note: our patient portal should not be used to reach us with urgent or emergency issues. The portal will be checked periodically during routine office hours (9:00 a.m.-noon Monday through Saturday; 1:00-5:00 p.m. Monday through Friday), but not when the office is closed after hours, on weekends (besides Saturday morning), or on Holidays when we are closed. Leaving an urgent issue on the portal for us to read later will delay when we will be getting back with you. As you know, for an emergency, call 911 or go to the emergency department at Nationwide Children's Hospital. For an urgency, call our office (after hours, call and leave a message) or go to Nationwide Children's Hospitals Urgent Care or emergency department.
We look forward to your feedback.